Explicit scope
Each engagement defines what Basalto operates, what the client operates and how changes are decided.
CAPABILITY 03 / CONTINUITY
Operate it as one system.
We operate the foundation while your organization develops the capability to own it. A defined operating responsibility - not staff augmentation.
OPERATING SCOPE
What Basalto can own.
01
Availability and incident response
Detection, response and structured recovery when the platform misbehaves.
02
Observability and evaluation health
Dashboards, traces and evaluation coverage that stay meaningful as systems evolve.
03
Access and policy change
Controlled changes to identity, permissions and data policy, with an audit trail.
04
Cost and capacity
Continuous visibility and tuning of what the platform spends and can absorb.
05
Release and lifecycle controls
Disciplined promotion of pipelines, models and agents from change to production.
06
Documentation and capability transfer
Decisions, runbooks and enablement that prepare your team to own more.
HOW IT WORKS
Responsibility with defined edges.
Measured targets
Reliability and quality targets are agreed per engagement - we do not advertise blanket SLAs.
Designed exit
Operation includes the path to transfer: documentation, enablement and staged handover.
TRANSFER
Capability, not dependency.
The goal of operating your platform is to make ourselves progressively less necessary. As your team matures, responsibility moves to you - deliberately, with documentation and evaluation history intact.
See the full operating model↗ARCHITECTURE SESSION
Start beneath the model.
Map the data, platform and operating foundation behind your next AI system.
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